It is easier and quicker to request repeat prescriptions via our online service. Simply log in and select an option.
During Coronavirus we are currently unable to accept request for online services, if you wish to request medication please use the form below.
We are a dispensing practice – when you request your medication, we order it, and double-check it before providing it to you. Please allow at least 5 full working days for us to get your medication ready.
Can another healthcare professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate healthcare professional to deal with your ailment. Please see the information on see a doctor or healthcare professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a pharmacist, optician, dentist, or other healthcare professional.You can even self-refer for some services without seeing your GP.
For life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking.
For serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident.
Your appointment at the Practice
- Appointments may be made by telephone or in person
- Our surgeries run as an appointment only system
- Please do not arrive at reception without an appointment and expect to be seen
- Always phone to ask if there is a GP available if it is something that requires immediate attention
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots. If you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice policy to allow patients to choose the doctor they wish to see, however this may not always be possible during periods of annual leave or illness.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 5 minutes late for an appointment you may be asked to re-book.
Non Urgent Appointments
Non urgent appointments can be made by telephoning the surgery. For non-urgent appointments, you can expect to be seen within 3-5 working days, where possible, however if you wish to see a doctor of your choice you may have to wait longer. The surgery is open from 8.00am to take such calls. You can book an appointment with a doctor of your choice up to 4 weeks in advance
Urgent appointments
If you need to be seen urgently please contact the receptionists at 8am, where you may be offered an appointment on the day. We will sometimes triage your call, which means the receptionist will ask you various questions set by the doctors so they can make an informed decision as to the priority of your call; please assist the receptionist by answering these questions as fully as possible.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Consultations 16 to 75
If a patient aged between 16 and 75 years has not had a practice consultation within a period of three years, we are happy, on request, to provide a consultation.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
